Refund Policy

1. Definitions

• “Paid Amount” — the amount in USD actually paid for the Plan according to the invoice, after all discounts, promo codes and referral discounts.
• “Generations Used” — the number of Generations consumed in your Account from the moment the payment was completed until the refund request is submitted, according to the Service’s records.
• “Generation Limit” — the monthly Generation limit of the paid Plan.
• “Refund Window” — 7 calendar days from the moment of payment for a monthly Plan, and 14 calendar days for an annual Plan.

2. Conditions for a refund

A refund may be granted only if all of the following conditions are met:

• the request is submitted within the Refund Window;
• the payment has been completed and credited to your Account;
• the monthly Generation limit of the paid Plan has not been fully used at any time during the Paid Period (the counter in Settings has never reached the limit);
• your Account has not been suspended or terminated for violating the Terms of Service, and there are no signs of abuse or fraud;
• the request is sent from the email address linked to the Account that made the payment.

3. Non-refundable cases

No refund is provided in the following cases:

• the Generation Limit of the paid Plan has been fully used — regardless of the time elapsed;
• the Refund Window has expired;
• the remaining part of the previous Plan when switching to another Plan (see Section 9 of the Terms of Service);
• the Free Plan, Plans granted free of charge, as a bonus, or paid fully with a promo code;
• the Account was suspended or terminated for violating the Terms of Service, abuse of limits or fraud;
• dissatisfaction with the content or conclusions of AI Output, since AI Output is by nature an automated assessment;
• changes in the exchange rate of the cryptocurrency between the payment and the refund;
• the calculated refund amount after deduction of fees is less than USD 5.

4. How the refund amount is calculated

Monthly Plan:

• Refund = Paid Amount × (1 − Usage Share) − Fees.
• Usage Share is the greater of: (a) Generations Used ÷ Generation Limit; (b) days elapsed since payment ÷ days in the Paid Period. Any started day counts as a full day.

Example: you paid USD 29 for a monthly Plan with a limit of 30 Generations. On day 4 you request a refund, having used 9 Generations. Generation share = 9 ÷ 30 = 30%; time share = 4 ÷ 30 ≈ 13%. Usage Share = 30%. Refund = 29 × 0.70 = USD 20.30 minus Fees.

Annual Plan:

• The first month is considered started and is charged at the standard monthly price of the Plan without the annual discount; it is not refunded.
• Refund = Paid Amount − standard monthly price of the Plan − Fees.
• If the Generation Limit has been fully used, no refund is provided (Section 3).

Early extension: if you paid for the same Plan in advance and the new Paid Period has not yet started, that payment may be refunded within 7 days of payment in full, minus Fees.

5. Fees

The blockchain network fee for the refund transaction is deducted from the refund amount. The amount of Fees is shown to you before the refund is made.

6. How the refund is paid

Refunds are calculated in USD and paid in the cryptocurrency and network of the original payment or, at our choice, in a USD stablecoin (USDT or USDC) on a network we support, at the exchange rate at the time of the refund.

The refund is sent to the wallet address you specify in the request. You are fully responsible for the correctness of the address and network: blockchain transactions are irreversible and funds sent to an incorrect address cannot be returned. We may ask you to confirm that you made the payment (for example, by the transaction hash).

We review a request within 5 business days. An approved refund is paid within 10 business days after approval.

7. Effect of a refund

Once a refund is approved, access to the paid Plan ends immediately and your Account moves to the Free Plan. Your User Content is preserved. A promo code used for the payment is not restored, and referral rewards accrued for this payment are cancelled.

8. Payment errors

The following situations are not refunds under this Policy but are handled separately at your request submitted within 14 days of the transfer:

• Underpayment beyond the tolerance — the Plan is not activated. You may send the difference to the same address until the invoice expires and for 24 hours after; otherwise contact support to complete the payment or receive a refund of the funds received minus Fees. A partial payment is not converted into days of the Plan.
• Overpayment — the excess is added to your Paid Period as extra days at the daily price of that payment.
• Payment after the invoice expired, within 72 hours — the funds are credited if the amount is sufficient; otherwise support reviews the payment. A transfer after 72 hours or to an old invoice address is reviewed manually.
• Wrong currency or network — we will try to help if this is technically possible; return is not guaranteed and is made minus all costs. Funds sent in an unsupported currency or network may be lost permanently.

9. Service unavailability

If, through our fault, the Service is completely unavailable for more than 72 consecutive hours during your Paid Period, your Paid Period is extended free of charge by the duration of the unavailability. This compensation is provided instead of a monetary refund. Scheduled maintenance, outages of exchanges, AI providers or other third-party services, and circumstances beyond our control are not counted.

10. No automatic renewal

Plans are not renewed automatically and we never debit funds without your action. There is nothing to cancel: if you do not make a new payment, your Account moves to the Free Plan at the end of the Paid Period.

11. Disputes and payment reversals

Cryptocurrency payments cannot be reversed. Attempts to obtain a refund through the payment service or by other means bypassing this Policy, as well as false claims, are a violation of the Terms of Service and may lead to Account suspension.

12. Statutory rights

By completing a payment, you request that the Service be provided immediately and acknowledge that, to the extent permitted by applicable law, you lose any statutory right of withdrawal once the provision of the Service has begun; refunds are then governed by this Policy. Nothing in this Policy limits rights that cannot be excluded under mandatory consumer protection law of your country of residence.

13. How to request a refund

Send a request via the “Contact Support” form with the subject “Refund request” and include:

• the email address of your Account;
• the Plan and the payment date;
• the invoice ID or the transaction hash;
• the wallet address and network for the refund;
• the reason for the request (optional — it helps us improve the Service).

14. Changes

We may update this Policy. A payment is governed by the version in effect at the time it was made.